Frequently Asked Questions

An error popped up when I sent a signal — how can I fix it?

Errors can occur if the TradingView webhook was incorrectly configured or if there is a formatting issue in the alert payload. First, verify that the webhook URL is correct and matches the Master Token exactly. Then check your JSON format and ensure all required fields are included. You should also review the Alerts Log inside the ChartsConnect dashboard for a detailed message explaining the reason for failure. Additionally, confirm that your market is open and your EA is active and connected in MT5. If the error contains specific details, use them to guide the correction or share with support.

Why is my strategy not trading automatically?

If trades are not executing automatically, the most common cause is a missing or inactive automation configuration. Make sure your automation is enabled and correctly connected to your source and destination targets. Then ensure the EA is active in MT5 with AutoTrading turned on and showing a green smiley face. Confirm you entered the correct Master Token in TradingView alerts, and verify that your TradingView alert format is valid. Also check that your market is open, the symbol is available for trading in MT5, and your TradingView script is actually triggering signals in real time rather than repainting.

Why can’t I see any example orders on my subscription settings page?

Example orders will only appear after your first successful executed trade or test alert. If no signals have been processed yet, the page will display empty. Try sending a test JSON alert from TradingView or Postman to verify connection and execution flow. Once a trade is executed, results will appear automatically in the Execution History.

My trade didn’t execute — how can I troubleshoot?

Start by confirming that the TradingView alert was actually fired. Check your TradingView alert log or push notification history. Next, look at the TradingView Alerts section inside Charts Connect to make sure the signal was received by the platform. After that, check MT5 to confirm the EA is connected, AutoTrading is active, and no broker restrictions exist. Review the Experts and Journal tabs in MT5 to identify specific rejection reasons. Finally, confirm that your symbol is tradable and that your broker allows automated execution for that instrument.

Why is my strategy only sending limit orders?

This usually happens when the TradingView alert payload contains order-type fields such as order_type, limit, or stop, or when the strategy script logic forces a limit-style order. It could also occur if your broker does not allow market execution for the given asset under current conditions. Review your TradingView alert script and use simple trigger format such as signal: buy or signal: sell if you intend to execute market orders.

Why is my strategy not trading in extended hours?

Extended hours trading is controlled by your broker and asset type. Many assets restrict trading before and after regular trading sessions, and orders placed in extended hours may be rejected. TradingView strategies may also be configured to trigger only during regular sessions. Check both your broker’s extended-hours policy and your indicator session settings. If your broker does not allow automation during extended hours, those signals will be ignored.

After adding my License ID, I don’t see license info — what should I do?

If your license details do not show after entering your License ID in the EA, restart your MT5 terminal and reattach the EA to a fresh chart. Verify that AutoTrading is enabled and that the Experts and Journal panels show successful authentication. Also check that you entered the correct License ID displayed in your dashboard. If your connection is still not showing, refresh your licensing in the ChartsConnect portal and attempt again. If needed, contact support and provide screenshots of your Experts and Journal messages.